Resolved -
Certain users could have experienced assets becoming unlicensed. The issue has been resolved. We are sorry for the disruption and inconvenience.
Nov 30, 09:40 EST
Monitoring -
We have implemented a fix for the issue and are monitoring the recovery.
Nov 28, 12:37 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 28, 09:35 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 28, 06:57 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 28, 04:18 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 27, 20:40 EST
Update -
We are continuing to work on a fix for this issue.
Nov 27, 16:40 EST
Update -
We are continuing to work on a fix for this issue.
Nov 27, 11:37 EST
Update -
We are continuing to work on a fix for this issue.
Nov 27, 07:54 EST
Update -
We are continuing to work on a fix for this issue.
Nov 27, 04:25 EST
Update -
We are continuing to work on a fix for this issue.
Nov 27, 01:23 EST
Update -
We are continuing to work on a fix for this issue.
Nov 26, 19:38 EST
Update -
We are continuing to work on a fix for this issue.
Nov 26, 17:29 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 26, 10:07 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 26, 07:25 EST
Update -
Our engineering team is continuing to work on a fix for this issue.
Nov 26, 05:12 EST
Identified -
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Nov 26, 03:35 EST
Update -
Our engineering team continues to investigate this issue.
Nov 26, 02:30 EST
Update -
Our engineering team continues to investigate this issue.
Nov 25, 23:20 EST
Update -
We are continuing to investigate this issue.
Nov 25, 19:05 EST
Update -
We are continuing to investigate this issue.
Nov 25, 18:37 EST
Update -
We are continuing to investigate this issue.
Nov 25, 18:05 EST
Update -
We are continuing to investigate this issue.
Nov 25, 17:40 EST
Update -
We are continuing to investigate this issue.
Nov 25, 17:05 EST
Update -
Our engineering team continues to investigate this issue.
Nov 25, 16:59 EST
Update -
Our engineering team continues to investigate this issue.
Nov 25, 11:45 EST
Update -
Our engineering team continues to investigate this issue.
Nov 25, 09:41 EST
Investigating -
We are aware of and actively investigating display issues impacting Person assets originating from non-TIE sources but managed by TIE, these assets may incorrectly appear as "unlicensed" in the system for certain users. We will provide periodic updates as our engineers continue working on this issue.
Nov 25, 08:02 EST