Update - Tenable continues to monitor the recovery of agents as customers implement the remediation actions outlined below. Tenable will keep this incident in the "Monitoring" state until agents affected by this issue return to the active state.

Please see this FAQ article for complete details regarding the issue as well as remediation guidance. We will continue to keep this article updated with any future changes or additional information:
https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US

Jan 14, 2025 - 16:34 EST
Update - Tenable has released a detailed report of the underlying issue of this incident which can be found using the link below:
https://community.tenable.com/s/article/Nessus-Agent-10-8-0-10-8-1-Plugin-Compilation-Race-Condition-Analysis

Tenable has also released a research highlight guide with a new method of resetting plugins for affected agents via an authenticated scan. Please see the following article for details:
https://community.tenable.com/s/feed/0D5WP00000N5NYu0AN?language=en_US

Jan 07, 2025 - 14:15 EST
Monitoring - We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions.

Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents:
https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US

We have created a KB to help resolve the issue using a GPO script:
https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US

Jan 03, 2025 - 18:35 EST
Update - We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions.

Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents:
https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US

We have created a KB to help resolve the issue using a GPO script:
https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US

Jan 03, 2025 - 17:36 EST
Update - We are targeting resuming the plugin feed by end of day today to allow plugin downloads once again.

The 10.8.2 agent release notes are available and include upgrade/downgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

Jan 03, 2025 - 12:29 EST
Update - The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

Jan 03, 2025 - 08:03 EST
Update - The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

Jan 03, 2025 - 05:07 EST
Update - The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

Jan 03, 2025 - 02:38 EST
Update - The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

Jan 02, 2025 - 17:55 EST
Update - The Tenable team is releasing version 10.8.2 of the Nessus Agent to fix an issue that may cause some 10.8.0 & 10.8.1 versions to go offline. The accompanying release notes will provided shortly with details for understanding the potential impact and options available to bring these agent instances back online
Jan 02, 2025 - 17:27 EST
Update - Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent version lower than 10.8
-TVM linked Nessus Scanner (all versions)

Jan 02, 2025 - 11:50 EST
Update - Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent
-TVM linked Nessus Scanner (all versions)

Impact:
Affected 10.8.0/10.8.1 agents will go offline upon plugin update. No host impact.

Jan 02, 2025 - 11:28 EST
Update - Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent
-TVM linked Nessus Scanner (all versions)

Jan 02, 2025 - 11:02 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 02, 2025 - 08:57 EST
Update - We are continuing to work on a fix for this issue.
Jan 02, 2025 - 07:18 EST
Update - We are continuing to work on a fix for this issue.
Jan 02, 2025 - 00:06 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 01, 2025 - 17:02 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 01, 2025 - 11:55 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 01, 2025 - 07:47 EST
Update - Our engineering team continues to investigate this issue.
Jan 01, 2025 - 07:46 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 01, 2025 - 03:44 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Jan 01, 2025 - 01:24 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Dec 31, 2024 - 23:21 EST
Update - Our engineering team is continuing to work on a fix for this issue.
Dec 31, 2024 - 21:03 EST
Identified - We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Dec 31, 2024 - 18:14 EST
Investigating - We are aware of and actively investigating an issue with agents going offline after plugin updates for certain users on all sites. Plugin updates have been temporarily paused. We will provide periodic updates as our engineers continue working on this issue.
Dec 31, 2024 - 17:20 EST
Tenable One Operational
Tenable Vulnerability Management Degraded Performance
90 days ago
99.99 % uptime
Today
AP-SYD-1 Operational
90 days ago
100.0 % uptime
Today
BR01 Operational
90 days ago
100.0 % uptime
Today
CA01 Operational
90 days ago
100.0 % uptime
Today
FRA Operational
90 days ago
100.0 % uptime
Today
IN01 Operational
90 days ago
100.0 % uptime
Today
JP01 Operational
90 days ago
100.0 % uptime
Today
SING Operational
90 days ago
100.0 % uptime
Today
UAE01 Operational
90 days ago
100.0 % uptime
Today
UK-LON-1 Operational
90 days ago
100.0 % uptime
Today
US-1A Operational
90 days ago
100.0 % uptime
Today
US-2A Operational
90 days ago
100.0 % uptime
Today
US-2B Operational
90 days ago
100.0 % uptime
Today
US-3A Operational
90 days ago
100.0 % uptime
Today
US-4A Operational
90 days ago
99.87 % uptime
Today
US-5A Operational
90 days ago
100.0 % uptime
Today
US07 Operational
90 days ago
100.0 % uptime
Today
US08 Operational
90 days ago
100.0 % uptime
Today
GOV01 Degraded Performance
90 days ago
100.0 % uptime
Today
Tenable Cloud Security Operational
90 days ago
100.0 % uptime
Today
AE1 Operational
90 days ago
100.0 % uptime
Today
AU1 Operational
90 days ago
100.0 % uptime
Today
BR1 Operational
90 days ago
100.0 % uptime
Today
CA1 Operational
90 days ago
100.0 % uptime
Today
EU1 Operational
90 days ago
100.0 % uptime
Today
IL1 Operational
90 days ago
100.0 % uptime
Today
IN1 Operational
90 days ago
100.0 % uptime
Today
JP1 Operational
90 days ago
100.0 % uptime
Today
KR1 Operational
90 days ago
100.0 % uptime
Today
SG1 Operational
90 days ago
100.0 % uptime
Today
UK1 Operational
90 days ago
100.0 % uptime
Today
US1 Operational
90 days ago
100.0 % uptime
Today
USGov1 Operational
90 days ago
100.0 % uptime
Today
Tenable Identity Exposure Operational
Tenable Services Operational
Tenable Website Operational
Tenable Community Operational
Tenable Documentation Operational
Tenable University Operational
Tenable Malware DB Operational
Tenable Plugin Feed Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - [us-1a, us-2a, us-2b, us-3a, us-4a, us07, us-5a, us08, br01, ca01] - The Tenable Vulnerability Management Platform will be undergoing scheduled maintenance. No customer impact is expected during this time.
Jan 13, 2025 - 11:57 EST
Past Incidents
Jan 21, 2025

No incidents reported today.

Jan 20, 2025

No incidents reported.

Jan 19, 2025
Completed - The scheduled maintenance has been completed.
Jan 19, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:00 EST
Scheduled - Please note that scheduled maintenance will take place every Sunday to ensure the optimal performance of our services. During this period, there is a possibility of downtime, and we appreciate your patience and understanding.

Maintenance Schedule:
AE1, AU1, IL1, IN1, JP1, SG1, KR1: Every Sunday from 7:00 AM to 9:00 AM (ET)
EU1, UK1, BR1, CA1, USGov1: Every Sunday from 8:00 AM to 10:00 AM (ET)
US1: Every Sunday from 9:00 AM to 11:00 AM (ET)

While we strive to minimize any disruption to your experience, this maintenance window is essential for implementing important updates and enhancements to our services.
We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance as quickly as possible. If you encounter any issues or have any concerns, please feel free to contact our support team https://docs.ermetic.com/docs/contact-support

Jan 19, 04:21 EST
Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:00 EST
Scheduled - [ap-syd-1, fra, uk-lon-1, sing, in01, jp01, uae01] - The Tenable Vulnerability Management Platform will be undergoing scheduled maintenance. No customer impact is expected during this time.
Jan 13, 11:56 EST
Resolved - The issue has been resolved. We are sorry for the disruption and inconvenience.
Jan 16, 16:28 EST
Update - We are continuing to monitor for any further issues.
Jan 16, 09:37 EST
Update - We are continuing to monitor for any further issues.
Jan 16, 09:19 EST
Monitoring - We are aware of an issue with accessing the sensors page for some users on our site. We have implemented a fix for this and are monitoring the recovery.
Jan 16, 09:19 EST
Jan 15, 2025
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 17:00 EST
Scheduled - [fedcloud.tenable.com] - The Tenable Platform will be undergoing scheduled maintenance. No customer impact is expected during this time.
Jan 9, 13:07 EST
Jan 14, 2025

Unresolved incident: Tenable Vulnerability Management / Tenable Security Center / Nessus: Plugin Updates causing agents to go offline.

Jan 13, 2025
Resolved - The issue has been resolved. We are sorry for the disruption and inconvenience.
Jan 13, 09:03 EST
Monitoring - We have implemented a fix for the issue and are monitoring the recovery.
Jan 9, 22:30 EST
Jan 12, 2025
Completed - The scheduled maintenance has been completed.
Jan 12, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 07:00 EST
Scheduled - Please note that scheduled maintenance will take place every Sunday to ensure the optimal performance of our services. During this period, there is a possibility of downtime, and we appreciate your patience and understanding.

Maintenance Schedule:
AE1, AU1, IL1, IN1, JP1, SG1, KR1: Every Sunday from 7:00 AM to 9:00 AM (ET)
EU1, UK1, BR1, CA1, USGov1: Every Sunday from 8:00 AM to 10:00 AM (ET)
US1: Every Sunday from 9:00 AM to 11:00 AM (ET)

While we strive to minimize any disruption to your experience, this maintenance window is essential for implementing important updates and enhancements to our services.
We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance as quickly as possible. If you encounter any issues or have any concerns, please feel free to contact our support team https://docs.ermetic.com/docs/contact-support

Jan 12, 06:10 EST
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Jan 8, 2025

No incidents reported.

Jan 7, 2025