Unable to load / view scan results

Incident Report for Tenable Inc

Resolved

Between 12:29 UTC to 16:18 UTC, certain users could have experienced issues that impacted loading / viewing scan results. The issue has been resolved. We are sorry for the disruption and inconvenience.

Posted May 31, 2023 - 12:52 EDT

Monitoring

We have implemented a fix for the issue and are monitoring the recovery.

Posted May 31, 2023 - 10:46 EDT

Identified

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

Posted May 31, 2023 - 10:08 EDT

Update

Our engineering team continues to investigate this issue.

Posted May 31, 2023 - 08:39 EDT

Investigating

We are aware of and actively investigating issues that are impacting loading / viewing scan results for certain users. We will provide periodic updates as our engineers continue working on this issue.

Posted May 31, 2023 - 08:29 EDT

This incident affected: Tenable Vulnerability Management (VM: AP-SYD-1, VM: FRA, VM: SING, VM: US-2A, VM: US-2B, VM: US-3A).