Slow Scan Processing

Incident Report for Tenable Inc

Resolved

This incident has been resolved.

Posted Jun 06, 2023 - 20:00 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 06, 2023 - 19:16 EDT

Monitoring

We have implemented a fix for the issue and are monitoring the recovery.

Posted Jun 06, 2023 - 17:31 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 06, 2023 - 14:21 EDT

Identified

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

Posted Jun 06, 2023 - 12:25 EDT

Investigating

We are aware of and actively investigating scan processing delay issues that are affecting some users. We will provide periodic updates as our engineers continue working on this issue.

Posted Jun 06, 2023 - 09:27 EDT

This incident affected: Tenable Vulnerability Management (AP-SYD-1, BR01, CA01, FRA, IN01, JP01, SING, UK-LON-1, US-1A, US-2A, US-2B, US-3A, US-4A, US-5A, US07, US08, GOV01).