Tenable Vulnerability Management: Scans from Cloud Scanners Hanging

Incident Report for Tenable Inc

Resolved

The issue has been resolved. We are sorry for the disruption and inconvenience.

Posted Jun 03, 2025 - 11:03 EDT

Update

Our engineering team is continuing to work on a fix for this issue.

Posted Jun 03, 2025 - 09:13 EDT

Update

Our engineering team is continuing to work on a fix for this issue.

Posted Jun 03, 2025 - 02:46 EDT

Identified

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

Posted Jun 02, 2025 - 23:51 EDT

Update

Our engineering team continues to investigate this issue.

Posted Jun 02, 2025 - 21:54 EDT

Update

Our engineering team continues to investigate this issue.

Posted Jun 02, 2025 - 18:08 EDT

Investigating

We are aware of and actively investigating errors that are impacting scan from Cloud Scanners for certain users. We will provide periodic updates as our engineers continue working on this issue.

Posted Jun 02, 2025 - 16:08 EDT

This incident affected: Tenable Vulnerability Management (AP-SYD-1, BR01, CA01, FRA, IN01, JP01, SING, UAE01, UK-LON-1, US-1A, US-2A, US-2B, US-3A, US-4A, US-5A, US07, US08).