Login and Platform Issues - related to tenablecloud.cn

Incident Report for Tenable Inc

Resolved

The issue has been resolved. We are sorry for the disruption and inconvenience.
Posted Jan 26, 2026 - 14:57 UTC

Update

Our engineering team is continuing to work on a fix for this issue.
Posted Jan 25, 2026 - 15:08 UTC

Update

Our engineering team is continuing to work on a fix for this issue.
Posted Jan 25, 2026 - 10:45 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 25, 2026 - 06:25 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 25, 2026 - 01:31 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 24, 2026 - 12:26 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 24, 2026 - 08:26 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 24, 2026 - 01:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 23, 2026 - 14:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 22:44 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 22, 2026 - 20:31 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2026 - 19:55 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2026 - 19:52 UTC

Update

We are continuing to investigate this issue.
Posted Jan 22, 2026 - 19:17 UTC

Investigating

We are aware of and actively investigating login and performance issues currently impacting all functionality within all environments. The issue is related to an ongoing incident with our cloud service provider related to tenablecloud.cn DNS. We will provide periodic updates as our engineers continue working on this issue.
Posted Jan 22, 2026 - 17:41 UTC
This incident affected: Tenable Vulnerability Management (US-1A, US-2A, US-2B, US-3A, US-4A, US-5A, US07, US08, AP-SYD-1, BR01, CA01, FRA, IN01, JP01, UK-LON-1, SING, GOV01, UAE01) and Tenable One (us-1a, us-2a, us-2b, us-3a, us-4a, us-5a, mssp-us-1 (us07), us08, ap-syd-1, br01, ca01, fra, in01, jp01, uk-lon-1, sing, gov01, uae01).