Errors when contacting plugins and activation servers

Incident Report for Tenable Inc

Resolved

The issue has been resolved. We are sorry for the disruption and inconvenience.
Posted Jun 07, 2023 - 06:39 EDT

Monitoring

We have implemented a fix for the issue and are monitoring the recovery.
Posted Jun 07, 2023 - 04:50 EDT

Identified

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Posted Jun 07, 2023 - 04:49 EDT

Update

Our engineering team continues to investigate this issue.
Posted Jun 07, 2023 - 04:12 EDT

Update

We are continuing to investigate this issue.
Posted Jun 07, 2023 - 02:13 EDT

Investigating

We are aware of and actively investigating connectivity issues that are impacting requests for the plugin and activation servers for certain users. We will provide periodic updates as our engineers continue working on this issue.
Posted Jun 07, 2023 - 00:26 EDT
This incident affected: Tenable Services (Tenable Plugin Feed Service).