The issue has been resolved. We are sorry for the disruption and inconvenience.
Posted Feb 04, 2023 - 12:39 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 03, 2023 - 14:20 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 03, 2023 - 07:11 EST
Monitoring
We have implemented a fix for the issue and are monitoring the recovery.
Posted Feb 03, 2023 - 02:10 EST
Update
A fix has been implemented for this issue. We will monitor the recovery while affected services process the backlog.
Posted Feb 02, 2023 - 11:09 EST
Identified
Our engineering team is continuing to work on a fix for this issue.
Posted Feb 02, 2023 - 06:47 EST
Investigating
Our engineering team is continuing to work on a fix for this issue.
Posted Feb 02, 2023 - 06:44 EST
Update
Our engineering team is continuing to work on a fix for this issue.
Posted Feb 02, 2023 - 05:20 EST
Identified
Some users on US07 may experience scan processing delays. We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Posted Feb 01, 2023 - 11:11 EST
Update
We are continuing to monitor for any further issues.
Posted Feb 01, 2023 - 06:35 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 31, 2023 - 17:25 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 31, 2023 - 13:53 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 31, 2023 - 13:52 EST
Update
We are continuing to monitor for any further issues.
Posted Jan 31, 2023 - 12:33 EST
Monitoring
We have implemented a fix for the issue and are monitoring the recovery.
Posted Jan 31, 2023 - 03:38 EST
Identified
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Posted Jan 31, 2023 - 03:38 EST
Investigating
We are aware of and actively investigating processing issues that are impacting certain users. We will provide periodic updates as our engineers continue working on this issue.